Most frequent questions and answers

A digital download is an electronically delivered product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase.

As soon as your order has been complete you will receive a product key & official Microsoft download link which you will use to download your new software, it really is as easy as 1, 2, 3!

We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.

We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too. We also have minimal overheads such as no storefront operation costs.

OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.

Large-volume purchases can be arranged by contacting us directly, via email, live chat, or phone. We’ll send you a comprehensive quotation with details of the product of your interest.

License keys/serial numbers are emailed out within 30 minutes of purchase during normal business hours (6am – 5pm Pacific Time). After hours licenses are emailed up to 2 hours after purchase before 8pm Pacific Time. Remaining licenses will be emailed the following morning.  For orders placed on a weekend after 8pm Pacific Time, licenses are filled the next day by noon. 

Download links are contained within the email containing the license from [email protected]

We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.

Make sure your device is up to date and running the most recent version of Windows 10 Home.

To check for updates, select the Start button, and then go to Settings – Update and Security – Windows Update, and select Check for updates.

A few extra steps are required to upgrade Windows 10 Home to Pro

1 – Use the Start button, then select Settings – Update and security – Activation.
2 – Select Change product key
3 – Enter the Windows 10 Product key
4- The PC will reboot and should be running Pro now.

“The product key you entered didn’t work. Check the product key and try again, or enter a different one. (0xc004f050)”

When upgrade Windows 10 home to Windows 10 Pro you may run into some error, the 0xc004f050 is one of them.

the easy way to resolve this issue is to reboot and reenter the key again

Here are some reasons why you see this activation error:

– The product key you type is incorrect or invalid if you have another version of Windows 10, as the Home N or Enterprise version, the key will not work, you will need another type of keys

– The Windows activation servers are too busy, and this the case when you just need to restart your computer and try again with the key


An upgrade moves your Computer from an older version of Windows, such as Windows 7 or Windows 8.1, to Windows 10.

Use these steps to upgrade to Windows 10 from Windows 7 or Windows 8.1:

1 – Download the Media Creation Tool from Microsoft. :


2 -Click the Download tool now button and save the installer on your device.

3 – Double-click the MediaCreationTool.exe to launch the Windows 10 setup wizard.

4 – Click Accept to the licensing agreement.

5 – Select the Upgrade this PC now option to download the files and begin the upgrade.

6 – Click the Next button.

7 – Enter a Generic Windows 10 product key for the edition you’re trying to upgrade (if applicable) :

Upgrading from Windows 7 Home/ Windows 8.1 Home:


Upgrading from Windows 7 Pro / Windows 7 Ultimate /Windows 8.1 Pro:


8 – Click the Next button.

9 – Click the Accept button to agree to the licensing agreement again.

10 – Select the Keep personal files and apps option.

11- Click the Install button.

After the upgrade is complete, you can purchase the Windows 10 pro product key from our store, When the Product Key is entered, the system will activate using that new Lifetime License Retail Key.